Helpful Support Center
Frequently Asked Questions
Get answers about trusted caregivers, babysitting, nanny services, daycare, tutoring, housekeeping, errand services, secure payments, bookings, background checks, and KobiCare account support.
KobiCare is a trusted online marketplace that connects families with verified caregivers for daycare, babysitting, nanny, tutoring, housekeeping, and errand services.
Yes. You can update your personal information, profile photo, availability, experience, and preferences at any time.
Click Forgot Password on the login page and follow the instructions sent to your registered email.
Search for a caregiver, review their profile, select your preferred date and time, then submit your booking request.
Payments are securely processed through KobiCare using trusted payment providers before the service begins.
KobiCare accepts major credit cards, debit cards, and other secure payment options available during checkout.
Yes. Booking cancellations are subject to KobiCare's cancellation policy and may include refunds depending on timing.
Caregiver payments are released after the service has been completed according to KobiCare's payment schedule.
Yes. Clients can optionally leave a tip after completing a service.
Yes. You'll receive email notifications and account updates whenever your booking status changes.
Yes. Depending on caregiver availability, you can schedule recurring bookings.
Yes. Eligible bookings may be rescheduled before the service begins.
Your dashboard contains your complete booking history, payment records, invoices, and service status.
KobiCare encourages caregiver verification and profile completion to help families make informed decisions.
Yes. Eligible caregivers may complete background checks through approved screening partners.
We use secure technology and privacy measures to protect your personal information and payment details.
No. Your personal information remains private unless you choose to share it.
Yes. Clients can communicate with caregivers through KobiCare's secure messaging system.
Contact our support team immediately. We'll investigate and assist with resolving the issue.
Yes. Users can report misconduct directly through KobiCare, and our team will review each report promptly.
After a completed booking, both clients and caregivers may leave honest reviews based on their experience.
Yes. All online payments are encrypted and processed using trusted payment gateways.
Yes. Accounts that violate our policies or community standards may be suspended or permanently removed.
KobiCare offers babysitting, nanny services, daycare assistance, tutoring, housekeeping, and errand services.
Yes. Many caregivers offer flexible hourly scheduling.
Some caregivers provide overnight care based on their availability and listed services.
Yes. You may book multiple caregivers for different services or dates.
Yes. Tutors and qualified caregivers can assist children with homework and academic support.
This varies by caregiver. You can discuss supplies and preferences before confirming your booking.
Errand services may include grocery shopping, prescription pickup, package delivery, transportation assistance, and other everyday tasks.
Review caregiver profiles, experience, certifications, ratings, reviews, availability, and completed verifications before booking.
Yes. If they're available, you can rebook your preferred caregiver through your account.
Absolutely. Reviews help other families make informed decisions and recognize excellent caregivers.
Click Sign Up, choose whether you're registering as a client or caregiver, complete your profile, verify your email, and you're ready to begin.
Yes. Creating a KobiCare account is free. Some premium features or services may require payment.
Use our search tool to browse caregivers by location, service type, availability, experience, ratings, and more.
KobiCare offers a wide range of services including personal care assistance, companionship, meal preparation, medication reminders, transportation, light housekeeping, and specialized medical care support.
KobiCare connects families with trusted professionals for:
Babysitting
Nanny Services
Daycare
Tutoring
Housekeeping & Cleaning
Errand Services
Yes. You can browse caregiver profiles, compare qualifications, and save favorites before making a booking.
Register as a caregiver, complete your profile, upload any required documents, and submit your account for review.
Creating an account is quick and free. Click the Register button, choose whether you are a care seeker or caregiver, fill in your details, verify your email, and you are ready to start using KobiCare platform.
Yes. KobiCare is fully responsive and works on desktops, tablets, and mobile devices.
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