KobiCare Protect – Platform Protection Policy

KobiCare Protect is designed to provide peace of mind for families and caregivers when services are booked and paid through the KobiCare platform.

1. What KobiCare Protect Covers

KobiCare Protect may provide support in the following situations:

• Verified service failures

• Caregiver no-shows or last-minute cancellations

• Certain damages occurring during a booked service

• Safety-related incidents reported through the platform

2. What Is Not Covered

KobiCare Protect does not cover:

• Services booked outside of KobiCare

• Pre-existing conditions or damages

• Negligence or misconduct by users

• Medical expenses or emergencies requiring insurance

• Indirect or incidental damages

3. Claim Requirements

To qualify for protection:

• The booking must be completed through KobiCare

• The issue must be reported within [X hours/days]

• Supporting evidence may be required

4. Resolution Options

KobiCare may provide:

• Platform credits

• Partial reimbursements

• Assistance in finding replacement caregivers

5. Limitations

KobiCare Protect is not insurance and does not replace personal liability coverage.

6. Final Decision

All claims are reviewed on a case-by-case basis. KobiCare reserves the right to determine eligibility and resolution.