Refund & Cancellation Policy – KobiCare
1. Cancellation Policy
Cancellation terms may vary depending on the caregiver. Users should review the caregiver’s policy before booking.
2. Refund Policy
All bookings are generally non-refundable except in the following cases:
Verified service failure
Caregiver cancellation
Platform error
In approved cases, refunds may be issued as:
Platform credits
Partial refunds (case-by-case)
3. Late Cancellations
Late cancellations may result in partial or no refund.
4. Caregiver Cancellations
If a caregiver cancels, KobiCare will assist in finding a replacement or issuing a refund/credit.
5. Disputes
Users must submit disputes within [X days] of the service date.
6. Final Decision
KobiCare reserves the right to make final decisions on all refund requests.
