Effective Date: 9/15/2025

Last Updated: 9/15/2025

This Privacy Policy describes how KobiCare, operated by Protreon Inc., collects, uses, discloses, and protects information about you when you use our website, mobile application, and services (the “Platform”). This policy is intended to meet the requirements of the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), General Data Protection Regulation (GDPR), and other applicable privacy laws in the United States and abroad.

1. Information We Collect

• We collect the following categories of personal information:
• • Identity Information: name, email, phone number, date of birth.
• • Account Details: login credentials, profile photos, pet/baby info, caregiver descriptions.
• • Payment Information: billing address, payment method (processed securely via Stripe or PayPal).
• • Device and Usage Information: IP address, browser type, operating system, referring URLs, device identifiers.
• • Location Information: approximate location based on IP or user input.
• • Communication Data: messages sent through the platform, support interactions.
• • Photos, Reviews, Ratings, and User Content.

2. How We Use Your Information

• • To facilitate bookings and payments between caregivers and customers.
• • To personalize user experience and recommend caregivers/services.
• • To improve platform functionality and support operations.
• • To detect, prevent, or investigate fraud, abuse, or security incidents.
• • To send administrative, transactional, and promotional emails (you may opt out of marketing communications).
• • To comply with legal obligations or respond to lawful requests.

3. Sharing of Information

• We may share your information with:
• • Third-party service providers (e.g., Stripe, AWS, Google Analytics, Meta, customer support platforms).
• • Other users (e.g., your name, rating, and service history is shown to matched caregivers/customers).
• • Law enforcement or regulatory authorities when required by law.
• • Affiliates, subsidiaries, or business partners in connection with mergers or acquisitions.

4. Cookies and Analytics

• We use cookies and tracking technologies to:
• • Maintain your session and preferences.
• • Measure traffic, performance, and usage patterns (via Google Analytics, Facebook Pixel, etc.).
• You may disable cookies through your browser settings. However, some features may not function properly.

5. Retention of Data

• We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Privacy Rights

• Depending on your location, you may have rights to:
• • Access, correct, or delete your personal data.
• • Object to or restrict certain types of processing.
• • Opt out of sale or sharing of personal data (as defined under CCPA/CPRA).
• • Lodge a complaint with your local data protection authority.
• You can exercise these rights by contacting us at support@kobicare.com.

7. California Privacy Notice

• California residents have additional rights under the CCPA/CPRA, including:
• • Right to Know what personal data we collect and how it’s used.
• • Right to Delete your personal data.
• • Right to Opt-Out of Sale or Sharing of personal data.
• • Right to Non-Discrimination for exercising your privacy rights.
• To make a California Consumer Request, email us or use the request form at: www.kobicare.com/privacy-request.

8. Children’s Privacy (COPPA)

• Our platform is not intended for children under 13 years of age.
• We do not knowingly collect personal information from children. If we learn we have collected personal data from a child under 13, we will delete it promptly.

9. Security Measures

• We implement technical and organizational safeguards to protect your data, including encryption, access controls, and secure data storage.
• However, no system is completely secure, and we cannot guarantee absolute security of your data.

10. International Users

• KobiCare is operated in the United States. If you are accessing from outside the U.S., your information will be transferred and processed in the U.S. By using the platform, you consent to this transfer.

11. Third-Party Links and Services

• Our website may contain links to third-party sites or services.
• We are not responsible for their privacy practices. We recommend reviewing their privacy policies independently.

12. Changes to This Privacy Policy

• We may revise this Privacy Policy from time to time. We will notify users by updating the 'Last Updated' date above and, in some cases, provide additional notice.

13. Contact Information

• If you have any questions or concerns about this policy, contact us at:
• 📧 support@kobicare.com
• 📍 Protreon Inc. – Privacy Department
• 2110 Thousand Trails Blvd, Clermont, Florida 34714