Effective Date: 9/15/2025

Last Updated: 9/15/2025

At KobiCare, the safety of children, pets, caregivers, and families is our top priority. We are committed to building a trusted and secure community for everyone using our platform. This Trust & Safety Policy outlines our standards, practices, and expectations for all users.

1. Identity Verification and Background Screening

• Caregivers must provide a valid government-issued ID for account activation.
• KobiCare may conduct background checks to screen for criminal records, including sex offender registries, where legally permissible.
• We do not guarantee the completeness or accuracy of background checks. Users are encouraged to conduct their own due diligence.

2. Vetting of Caregivers

• We review caregiver profiles for clarity, completeness, and adherence to our standards.
• Caregivers may be required to complete an interview, orientation, or verification steps.
• KobiCare reserves the right to approve or deny any caregiver application at our sole discretion.

3. Customer Responsibilities

• Customers must provide accurate information about children, pets, or household needs.
• Customers are expected to communicate clearly, provide emergency contacts, and disclose any safety concerns (e.g., medical or behavioral issues).
• Access to the home or care location must be safe, secure, and free from known hazards.

4. Emergency Protocols

• All caregivers are expected to know how to respond in emergencies (injury, fire, illness, etc.).
• Caregivers must contact emergency services (911) when appropriate and notify the customer and KobiCare.
• We recommend customers and caregivers exchange emergency contacts and medical instructions in advance.

5. Prohibited Conduct

• Caregivers may not use drugs or alcohol during care.
• Abuse, neglect, harassment, discrimination, or threats of any kind are strictly prohibited.
• Illegal activity, theft, or mistreatment of children, pets, or property will result in immediate account termination and potential legal action.

6. Insurance & Liability

• KobiCare does not provide liability or medical insurance for customers or caregivers.
• Caregivers are responsible for maintaining their own insurance coverage where required by law.
• Customers should consult their homeowner’s or renter’s insurance for coverage of in-home services.

7. In-Person Meeting Guidelines

• We encourage a meet-and-greet before first-time bookings.
• Meetings should take place in a public or mutually agreed safe location.
• Both parties must feel comfortable before confirming services.

8. Reporting Concerns

• If you feel unsafe, experience a violation of policy, or suspect abuse or misconduct, contact us immediately at support@kobicare.com.
• We take all reports seriously and will investigate thoroughly.
• We may involve law enforcement or protective services where required.

9. Enforcement & Account Action

• Violations of this policy may result in warnings, account suspension, or permanent removal.
• Repeated or severe violations may lead to legal action or law enforcement referral.
• KobiCare reserves the right to take any action deemed necessary to protect our community.

10. Commitment to Safe Technology

• We use encryption, two-factor authentication, and data protection measures to keep your information secure.
• We do not tolerate misuse of the platform for scams, false bookings, or impersonation.
• We constantly monitor reports and platform activity to ensure a safe user experience.